Skip to content
de en
Aachener Straße 35 – 38 Berlin
An der Münze 3 Cologne
wvm Cologne
wvm Berlin
Make contact Call sales
Unsure where to start? Start unit search now
  • wvm Berlin
  • Full_time

Customer Service Manager / Special Request Management, Real Estate (m/f/d)

Apply now

About us

Challenging and rewarding—your responsibilities are impressive.

  • You’ll serve as the primary point of contact for our buyers, handling everything from the construction process through final inspection and handover to invoicing.
  • Providing advice on individual special requests and features, as well as guiding the process from the initial consultation through to implementation
  • You’ll assess special requests for technical feasibility, create sketches, and calculate prices based on our gross price lists.
  • Coordinating consultations with architects, specialist planners, and subcontractors; soliciting bids; and conducting sales negotiations with buyers
  • You will monitor costs, revenues, and post-project cost analyses for special requests and ensure a transparent overview.
  • Handling the preliminary entry, review, and approval of invoices
  • Together with project management and external agencies, you will create and maintain equipment catalogs and price lists.
  • You will keep buyers informed about the current construction progress and accompany them on site visits
  • Upon project completion, you will ensure a professional apartment inspection and handover to buyers.

Role tasks

You're the perfect fit for this position—your profile matches it perfectly.

  • A bachelor’s degree in architecture, interior design, civil engineering, or a comparable technical degree with a strong understanding of business
  • Several years of professional experience in the construction or real estate industry, ideally in buyer support, customer service, or managing special requests
  • Experience in the customized planning and adaptation of floor plans and finishes
  • Technical understanding and a good sense of the feasibility of individual customer requests
  • Proficiency with MS Office; experience with real estate development or property management software is a plus
  • Strong customer and service orientation, as well as a passion for providing personalized support to discerning clients
  • Negotiation skills and confident communication in German and English
  • Business acumen and confidence in handling costs, prices, and calculations
  • A structured, independent work style and a passion for collaborating with various project stakeholders
  • Class B driver’s license

Requirements for the position

We're the perfect fit for you—here's what we offer
​
You can expect an interesting, varied role in an agile team with flat hierarchies. You can also look forward to a personalized onboarding process that introduces you to all areas of the company, attractive performance-based compensation, as well as numerous benefits and opportunities for professional development. Flexible working hours within core working hours and remote work are available.

At the wvm Group, you’ll take responsibility for results. Projects are developed collaboratively but managed within clearly defined roles. This requires independence, decision-making ability, and a commitment to successfully implementing initiatives.
We value personal interaction—not only in our modern, well-equipped offices in central Cologne’s Südstadt district and in Berlin at Potsdamer Platz, but also at our team events and celebrations.

In addition, we offer you the following:

  • A forward-looking workplace at a successful company
  • A company pension plan with an employer contribution
  • Supplementary health insurance, e.g., for dental work and preventive care, as well as the option for tech and bike leasing
  • A generously subsidized membership with Urban Sports and Corporate Benefits
  • Mobility through a Germany-wide train pass
  • The option to rent an apartment from the private housing market

Why us?


XML-PH-0000@deepl.internal We, of course, guarantee absolute confidentiality regarding your application.

wvm group
Pola Kaiser
Leipziger Platz 9
10117 Berlin
karriere.wvm.de

benefits

Discover the benefits you can expect at the wvm Group—because your work is valued!

Promote careers

All employees receive regular professional and individual training and participate in workshops, training courses, and coaching sessions for further development. The aim is to identify potential and then promote it through the internal personnel development program or external training courses—so that nothing stands in the way of a career at wvm Immobilien.

Well insured

All employees in Cologne and Berlin benefit from free supplementary health insurance, which subsidizes dental prostheses, pays daily sickness benefits, includes international insurance, and covers the costs of many preventive medical checkups, as well as a company pension plan subsidized by the employer.

Fit at work.

Exercise keeps you healthy. That's why we offer our employees an Urban Sports membership!

Top location.

Whether in Cologne or Berlin, both wvm teams benefit from a prime location in the city center. The Berlin office is just a few minutes' walk from Ku'damm, and the Cologne employees have the Volksgarten park on their doorstep and Chlodwigplatz and Barbarossaplatz within walking distance. Both locations are very well connected by public transport. This paves the way for a career at wvm Immobilien.

feel good

When you feel good, you enjoy your work more. That's why we at wvm Immobilien place great importance on providing a workplace with modern equipment and regular team events. Water and hot drinks such as tea, coffee, and cappuccino are available to our employees free of charge—so that our employees have everything they need to pursue their personal careers.

On the road

Pool vehicles and company bicycles ensure that our employees are mobile. Whether traveling to a construction site or visiting the best Italian restaurant in town during their lunch break, our employees are flexible with their cars or bicycles. It gets even better: in Berlin, our team has access to a fully electric pool vehicle.

Promoting young talent

As a training company, we are delighted to welcome new trainees to our team every year. We firmly believe that it is right and important to invest in young people and support their careers.

The application process

Three steps to becoming a team.

We are not only looking for technical expertise, but above all for committed and communicative team players who are willing to pursue ambitious goals and take on responsibility in a diverse and cosmopolitan working environment.

01
Your application

Your application is the first step toward becoming part of our team. You decide which relevant documents to include. If your application is well received, we will invite you to a telephone interview.

02
team interview

What do you envision? How would you like to contribute to our organization? What can we expect from you? In an initial discussion of expectations, we will work together to determine whether our ideas and expectations for the position are aligned. If it's a good fit, we will get to know each other in person.

03
Personal conversation

Show us what you can do and how you can enrich our company with your expertise. In the two interviews with your future colleagues and your supervisor, you will discuss technical matters, define possible tasks, and determine your place in the team.

04
Welcome to the team!

You have arrived at wvm.

I look forward to receiving your application

An initial interview is the first step in our collaboration. Don’t miss this opportunity—apply now.

Apply now

Pola Kaiser

Human Resources Manager

This website uses cookies

We use cookies to offer social media features and analyze traffic on our website, for example. You consent to our cookies when you continue to use our website. To continue, you must make a selection.

Further information on data protection and cookies can be found in our privacy policy. You can enable or disable specific options under Settings.

Legal notice | Data protection

Change settings Deny all Accept all

Settings

  • The site uses cookies to store session information. These are not personal and are not read by external servers.
    All our images and files are stored in our content management system Ynfinite and are provided from there. Ynfinite receives your IP address through the provision, but this is only used for the purpose of providing the images within the scope of an HTTP call. The data is not stored long-term.

  • Content from external sources, video platforms, social media platforms, and map services. If cookies from external media are accepted, access to this content no longer requires manual consent.

  • These cookies collect information that helps us analyze how our website is used and how effective our marketing campaigns are. Data is evaluated using tools such as Google and Facebook. The analysis from this cookie helps us tailor applications for you and improve our website. If you do not want us to track your visit to our website, you can disable tracking in your browser here.

Back Save settings